Quality Assurance Policy
1. Purpose
To integrate the requirements for Quality (ISO 9001), Environmental (ISO 14001), and Occupational Health & Safety (ISO 45001) standards into a cohesive framework for the Group operation. It aims to ensure a consistent quality of service while safeguarding both the environment and employee safety across all countries.
2. Scope
Applies to all employees and suppliers involved in the development, delivery, and support of the Group’s services. It excludes client-specific operational controls unless contractually agreed upon, as well as the direct management of client environmental and safety systems.
1. Purpose
The Group is committed to achieving excellence in service quality while adhering to all relevant laws, regulations, and standards, guided by the following Integrated Management System Principles:
Integrated Management System (IMS) Principles
Client Focus: We are dedicated to understanding the client’s needs and delivering services that consistently meet their requirements. We aim to establish long-term relationships with clients by providing exceptional quality and value-added services.
Employee Engagement: Our employees are our most valuable asset. We promote a culture of quality throughout the Group by fostering employee engagement, empowerment, and professional development. We provide the necessary training, resources, and support to enable our employees to contribute to our objectives.
Supplier Collaboration: We recognize the importance of strong relationships with our suppliers. We work closely with our suppliers to ensure they meet our standards and share our commitment to continuous improvement. We strive to develop mutually beneficial partnerships that contribute to the overall quality of our services.
Compliance and Risk Management: We are committed to complying with all relevant laws, regulations, and standards applicable to our Group. We proactively identify and manage risks to ensure the quality and safety of our services.
Data-Driven Decision-Making: We believe in making informed decisions based on reliable data and evidence. We collect, analyze, and utilize data to identify gaps, make improvements, and drive our objectives.
Continuous Improvement: We believe in the pursuit of excellence and are committed to continuously improving our processes to deliver the optimum level of services. We encourage innovation, creativity, and the adoption of best practices to enhance quality, safety, and the environment throughout the Group.
