1. Purpose:
This Policy outlines the Group’s commitment to providing high-quality services that meet client’s expectations. It establishes a framework for quality assurance activities throughout the Group.
2. Scope:
This Policy applies to all employees and suppliers involved in the development, delivery, and support of the Group’s services.
3. Statement:
The Group is dedicated to achieving excellence in quality while complying with all applicable laws, regulations, and standards based on the following Quality Principles:
3.1. Client Focus: We are dedicated to understanding the client’s needs and delivering services that consistently meet their requirements. We aim to establish long-term relationships with clients by providing exceptional quality and value-added services.
3.2. Employee Engagement: Our employees are our most valuable asset. We promote a culture of quality throughout the Group by fostering employee engagement, empowerment, and professional development. We provide the necessary training, resources, and support to enable our employees and contribute to our quality objectives.
3.3. Supplier Collaboration: We recognize the importance of strong relationships with our suppliers. We work closely with our suppliers to ensure they meet our quality standards and share our commitment to continuous improvement. We strive to develop mutually beneficial partnerships that contribute to the overall quality of our services.
3.4. Compliance and Risk Management: We are committed to complying with all relevant laws, regulations, and standards applicable to our Group. We proactively identify and manage risks to ensure the quality and safety of our services.
3.5. Data-Driven Decision-Making: We believe in making informed decisions based on reliable data and evidence. We collect, analyze, and utilize data to identify gaps, make improvements, and drive our quality objectives.
3.6. Continuous Improvement: We believe in the pursuit of excellence and are committed to continuously improving our processes to deliver the optimum level of quality services. We encourage innovation, creativity, and the adoption of best practices to enhance quality and efficiency throughout the Group.
