The capacity to deliver remarkable experiences for customers is central to hospitality industry success; hence, getting the right people in the right positions at the right moments matters. For a hotel, resort, restaurant, or event facility, staffing will usually be the most difficult operational aspect.
Choosing to outsource hospitality staff or hire an organisation that provides moving workers is an affordable way to get the process of meeting that staffing responsibility underway, with the right people in place with an organisation that is already completely set up and able to offer either a temporary or a contract employee to the business owner.
Currently, we are providing a list of the top 10 hospitality providers who are outsourcing; 6 Pence is listed as the first organisation in the GCC region, referred to as a reliable and skilled manpower supplier.
Why Outsource Hospitality Staff?
Outsourcing hospitality personnel allows organisations to:
- Quickly ramp up operations during peak season or special events
- Tap into skilled workers without a drawn-out recruitment process
- Relieve HR and payroll burdens
- Comply with local employment laws
- Deliver consistent quality of service throughout the year
With the ability to outsource a range of positions from front desk and concierge staff to cooks, event teams and housekeepers, outsourced hospitality staff allows hospitality businesses the flexibility to compete.
In the GCC, the value of outsourcing has surged, especially with the seasonal trends of tourism, large global events like the Expo 2020 Dubai and the FIFA World Cup Qatar 2022 event and the constant growth in the number of inbound travellers. Hotels and resorts often see an influx of overnight guests during peak seasons and conferences, but using trustworthy outsourcing partners guarantees service standards will never be compromised.
Another dimension of outsourcing is the ability to access specialised skills, such as multilingual guest relations officers, baristas trained in various international coffee styles, or chefs who have learnt specific cuisines. Often, these skills are difficult to find locally, but can be quickly integrated into the workforce through outsourcing agreements.
Top 10 Hospitality Staff Outsourcing Companies
1. 6 Pence – A Leading player in Hospitality Staffing in GCC
6 Pence is a reputable hospitality staffing outsourcing company with service coverage across Bahrain, the UAE, Oman, and Iraq. 6 Pence staff hospitality roles include guest services staff, kitchen staff, and housekeeping staff.
Services include:
- Front-of-house employees, such as receptionists, concierges, venue hosts, etc.
- Back of house, for instance, housekeepers, stewards, kitchen staff
- Event and banquet staffing for hotels, resorts, and corporate catering
- Payroll, visa, and HR for the outsourced staff
- Quick deploy for busy seasons or last-minute positions
With 6 Pence, hospitality companies maintain a service level and quality standard when they experience guest demand or peak times. As an outsourcing partner, 6 Pence has local understanding of the industry, the ability to comply with regulations, and rapid scaling for the GCC hospitality industry.
A particularly memorable instance was when a top-rated UAE beach resort needed more than 50 trained banquet and housekeeping staff in less than a week for a high-profile corporate function. 6 Pence sent the entire team in to clean the area, arranged all work permits, and confirmed that each staff member was trained in the resort’s SOPs before the event, resulting in excellent service delivery and positive reviews from the guests.
2. TASC Outsourcing
Headquartered in the UAE, TASC now supplies hospitality and F&B staffing solutions, which include, but are not limited to, trained waitstaff, baristas, kitchen assistants, and personnel for events, such as hotels and caterers.
3. ManpowerGroup Middle East
ManpowerGroup, a major global foreign staffing company, has a large footprint in the UAE. It is an established staffing company with a history of providing tailored hospitality outsourcing solutions for luxury hotels, restaurants, and tourism operators.
4. Sundus Recruitment and Outsourcing Services
Sundus operates throughout the GCC as a labour supplier for the hospitality, aviation, and event sectors, as well as providing flexible contracts for skilled and semi-skilled job roles.
5. Adecco Middle East
Adecco Middle East is a subset of the extensive global staffing conglomerate Adecco Group, which recruits and outsources hotel staff, event crews, and catering staff in the UAE and KSA.
6. BAC Middle East
BAC Middle East focuses on recruitment and outsourcing for the Gulf’s hospitality and tourism industries, including staffing for front-of-house and back-of-house companies.
7. Hospitality Solutions
Hospitality Solutions specialises in hospitality and catering outsourcing, providing trained staff to hotels, resorts, cruise lines, and event venues across the region.
8. Right Search
Right Search, which is also based in Dubai, provides hospitality recruitment and temporary staffing solutions to hotels, fine dining, and event management companies in the region.
9. Recruitment Village
Recruitment Village’s speciality is providing seasonal and project hospitality staff – chefs, servers, and housekeeping staff – across the UAE.
10. Transguard Group
Transguard Group is one of the largest outsourcing companies in the UAE, providing hospitality staffing services to hotels, restaurants, and event organisers, including front desk teams and banquet teams that feature multilingual staff.
In Conclusion
Hiring the right staff is crucial for ensuring your guests’ satisfaction in the fast-paced hospitality industry. Using and outsourcing hospitality staff allows businesses to:
- Quickly react to peaks in demand, such as seasons
- Reduce the recruitment cost on their books
- Receive experienced talent that has already been trained
- Maintain the level of service without operational disruption
It’s also a risk management technique; outsourcing businesses assume responsibility for recruiting, meeting legal requirements, training, and payroll. In the end, hospitality businesses bear less liability, and these staffing firms maintain a reserve of contingency staff for unexpected resignations or large-scale events, ensuring seamless service continuity.
The tourism authorities in the GCC are now investing large amounts of money in events and infrastructure, which means the demand for skilled hospitality staff will continue to increase. Businesses that partner with an experienced outsourced provider will gain a competitive advantage in providing the service and meeting guest expectations and brand standards.
In the GCC, 6 Pence is the one partner who understands the hospitality sector, the region, and each stage of compliance across hotels, resorts, restaurants, and event spaces. 6 Pence offers collaboration, speed, and the ability to provide all types of hospitality staff that businesses need to create exceptional guest experiences.
Do you want to scale your hospitality workforce? Contact 6 Pence to discuss a tailored staffing solution to keep your business running, no matter the time of year.
